SHIPPING & RETURNS
Shipping Methods
We're committed to delivering your products in the best possible condition. Our shipping methods are reliable, fast, and backed by our commitment to quality service. We offer free shipping on all orders above $50. For orders below $50, we charge a nominal fee of $10.50. Please keep in mind we are shipping extremely fragile items, and want to ensure products are packed to endure the journey!
Returns & Refunds Policy
At Kuromi Company, we believe in 100% customer satisfaction. If you are not happy with your purchase, we're here to help. We offer a hassle-free 30-day return and exchange policy. If you're not satisfied with your product, you can return it within 30 days of purchase for a full refund or store credit. We also offer exchanges for products that are damaged or defective. To initiate a return or exchange, please contact our customer service team at kuromicustomerservice@gmail.com